Shipping Policy

We offer shipping services across Gulf Countries. Shipping costs will be calculated and added to your order at checkout. Orders are typically processed and dispatched within 12-24 hours. Delivery time varies depending on your location and courier service, but typically ranges between 24-48 hours from the dispatching time.

Damage in Packaging

Please note that any damage to the packaging of returned items may result in the return being rejected. It is the responsibility of the customer to ensure that items are securely packaged for return shipping to prevent damage during transit. We recommend using appropriate packaging materials and methods to safeguard the product against damage.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 3-day return policy from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team within 5 days of receiving your order. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.

Warranty

We stand behind the quality of our products. All items come with a warranty against manufacturing defects. If you believe your item is defective, please contact us immediately upon discovery of the issue. Our team will assess the situation and provide further instructions on how to proceed.

Please note that the warranty does not cover damage resulting from normal wear and tear, misuse, neglect, accidents, or unauthorized modifications.

Contact Us

If you have any questions about our shipping or return policy, or if you need assistance with a return or warranty claim, please contact our customer service team at Sales@altajalaaly.ae.