Shopping Information

    Domestic Shipping

    What are the shipping options for domestic orders?

    • Express Shipping: Delivery Time: 1-2 business days. Cost: 20 AED for orders below
      200 AED.
    • Free Shipping: Available on orders over 200 AED. Delivery Time: 1-2 business days.

    Order Confirmation

    What happens after I place an order?

    You will receive an order confirmation email once your order has been placed. This
    email will include your order number and a summary of your purchase.

    Shipping Restrictions

    Are there any shipping restrictions?

    Local regulations may restrict some items from shipping to certain countries.

    Returns and Exchanges

    Where can I find information on returns and exchanges?

    Please refer to our Returns and Exchanges
    page for information on returns and exchanges.

    Order Processing

    How long does it take to process an order?

    All orders are processed within 1-2 business days. Orders are not shipped or
    delivered on weekends or holidays.

    Shipping Confirmation

    How will I know when my order has shipped?

    Once your order has shipped, you will receive a shipping confirmation email with
    tracking information. You can track your package using the tracking number provided.

    Shipping Delays

    What if there are shipping delays?

    Shipping delays may occur due to unforeseen weather, customs delays, or other issues
    beyond our control. We appreciate your patience and understanding.

    Payment Information

    Accepted Payment Methods

    What payment methods are accepted?

    We offer a variety of payment options to make your shopping experience as convenient as possible:

    • Credit/Debit Cards: Visa, MasterCard, American Express
    • Cash on Delivery
    • Online Payment Services: PayPal, Apple Pay, Google Pay
    • Bank Transfers: Direct bank transfers are accepted. Please contact our customer service for bank
      details and further instructions.

    Payment Processing

    How long does payment processing take?

    • Immediate Payment: Payments via credit/debit cards and online payment services are processed immediately.
    • Bank Transfers: Bank transfers may take 3-5 business days to process. Your order will be shipped
      once the payment has cleared.

    Billing Information

    What should I do if I encounter issues with my payment?

    Please ensure that your billing information matches the information on file with your
    bank or card issuer to avoid any delays in order processing. If you encounter any issues with your
    payment, please contact our customer service team for assistance.

    Taxes and Duties

    Are there any taxes or duties applied to my order?

    Domestic Orders: Sales tax will be applied to orders shipped within as our company’s
    headquarters, as required by law.

    Payment Security

    How secure is my payment information?

    We take your security seriously. All transactions are encrypted using Secure Socket
    Layer (SSL) technology to protect your personal and payment information. Our website is also PCI-DSS
    compliant, ensuring that we meet the highest security standards for credit card transactions.

    Order Confirmation

    What information is included in the order confirmation?

    After placing an order, you will receive a confirmation email that includes:

    • Order number
    • Summary of the items purchased
    • Billing and shipping addresses
    • Payment method used

    Payment Issues

    What should I do if my payment is declined?

    • Verify that your card details are entered correctly.
    • Ensure that your billing address matches the address on file with your card issuer.
    • Check with your bank or card issuer for more information.
    • If you continue to experience issues, please contact our customer service team for further
      assistance.

    Refunds and Credits

    How are refunds and credits processed?

    Refunds for returned items will be issued to the original payment method used. Please
    allow 5-10 business days for the refund to appear on your account statement. If a partial refund or
    store credit is issued, you will receive an email notification with details.

    Contact Information

    Customer Service

    How can I contact customer service for shipping inquiries?

    If you have any questions or concerns about your shipping, please contact our
    customer service team: